If your Internet connection is working, there might be a problem with the mail server. ![]() What follows are just a few examples of some of the possible reasons. There can be different reasons why you're disconnected from Outlook. We recommend always turning on Cached Exchange Mode with a Microsoft 365 account. Or contact the person who manages the Exchange server for your organization. Follow the steps in Turn on Cached Exchange Mode to change that setting. ![]() If you don’t see the Work Offline button and your email account is a Microsoft Exchange Server account or a Microsoft 365 account, Cached Exchange Mode might be turned off. But if the background is clear, you are connected. ![]() ![]() If the background of the Work Offline button is shaded (as shown in the image above), you're not connected.
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